Need to Return a product?

To return a product to Mulberry Mansion, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@mulberrymansion.com. NO returns of any type will be accepted without an RMA.

To request an RMA:
By e-mail: service@mulberrymansion.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Mulberry Mansion accepts returns on merchandise from select manufacturers within 30 days. However, Mulberry Mansion reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

FUTURE PRODUCT PURCHASES.

REPLACEMENT PRODUCT.

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Mulberry Mansion on returned items, and Mulberry Mansion will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN TO THE ADDRESS BELOW:
  • Mulberry Mansion
    Admin.
    61 Watkins Street
    White Gum Valley
    Western Australia. 6162

Returns within 30 days from invoice date can be for exchange, replacement, refund or credit at Mulberry Mansion discretion. Please be aware that specific manufacturers have more restrictive return policies.